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Ink For Everyone.
Shopping @ OneStopInk.com is 100% secure - more ...
Problems logging in? Read this.
If you are experiencing problems logging in, please ask yourself the questions below, and if none of them helps you solve the problem, please contact us.
Member ID and password
Are you getting the `Bad User ID / Password combination' error? That means that either the
member id (user id) or the password you try to use is not correct. In that case, please try
to retrieve your password and if that does not help,
please feel free to contact us,
give us your name and e-mail address and we will get back to you with your id and password.
Cookies
In most cases, problems during log in are caused by the `cookies'. Are you interested what
the `cookies' are? Click here to find out.
Our site uses `cookies' to
identify you and provide you with personalized content. They are also used to keep
track of the products that you put in your `Shopping Cart'.
If you are getting the `You are not logged in' error after you submit your id and password,
then you either have the `cookies' of your browser disabled or your browser does not support
`cookies'. If you see a message to notify you that a Web site is trying to send you a cookie
when you try to log in, you should choose to continue and accept the cookie
or you will not be able to sign in.
`Cookies' are not a security risk, and we do not use them to keep track of any personal
information or statistics. If you are concerned about your privacy and that is the reason
for you to disable or not accept `cookies', you might be interested in our
privacy statement and
shopping security guarantee.
To solve the problem you will need to enable `cookies' or get a browser that
supports them. To find out how to enable cookies, click your browser:
Internet Explorer 7
Internet Explorer 6
Firefox 2.x (PC)
Firefox 1.x (PC)
Firefox (Mac)
Safari
If you are using other browser, that is not listed here, please refer to its Help section to find out if it supports cookies and how to enable them.
Enable cookies for Internet Explorer 7
- Click "Start" and select "Control Panel".
(Note: With Windows XP Classic View, click the Windows "Start" button, then select "Settings" and "Control Panel").
- Open the Internet Options icon.
- Choose the "Privacy" tab.
- Click the "Advanced" button.
- Check the box "Override automatic cookie handling" under the Cookies section in the Advanced Privacy Settings window.
- Under First-party Cookies, select the "Accept" or "Prompt" option.
- Under Third-party Cookies, select the "Accept" or "Prompt" option.
(Note: If you select the "Prompt" option you will be prompted every time a Web site attempts to send you a cookie to click "OK".)
- In the Internet Options window, click "OK" to exit.
Enable cookies for Internet Explorer 6
- Click "Start" and select "Control Panel".
(Note: With Windows XP Classic View, click the Windows "Start" button and select "Settings" and "Control Panel")
- Select the "Privacy" tab.
- Click the "Advanced" button.
- Place a check in the "Override Automatic Cookie Handling" check box.
- Under First Party Cookies, select the "Accept" or "Prompt" option.
- Under Third Party Cookies, select the "Accept" or "Prompt" option.
(Note: If you select the "Prompt" option you will be prompted every time a Web site attempts to send you a cookie to click "OK".)
- In the Internet Options window, click "OK" to exit.
Enable cookies for Mozilla Firefox 2.x (PC)
- In Mozilla Firefox, select "Tools" from the file menu.
- Select "Options".
- Click on the "Privacy" icon in the top panel.
- Check the box corresponding to "Accept cookies from sites".
- Click "OK" to save and close.
Enable cookies for Mozilla Firefox 1.x (PC)
- In Mozilla Firefox, select "Tools" from the file menu.
- Select "Options".
- Click on the "Privacy" icon in the top panel.
- Click on the "Cookies" tab.
- Check the "Allow sites to set cookies" checkbox.
- Click "OK" to save and close.
Enable cookies for Mozilla Firefox (Mac)
- Go to the "Firefox" drop down menu.
- Select "Preferences".
- Select the "Privacy" icon.
- Under "Cookies", mark the checkbox for "Allow sites to set Cookies".
Enable cookies for Safari
- Go to the "Safari" drop down menu.
- Select "Preferences".
- Select the "Security" icon at the top panel.
- Under "Accept Cookies" section select "Only from sites you navigate to".
If you are using other browser, that is not listed here, please refer to its Help section
to find out if it supports cookies and how to enable them.
If you still experience problems, please feel free to contact us. Please
include a brief description of your problem, and the exact error message you see. Our
support will get back to you promptly.
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